SERVPRO of Sumner County - Fire Restoration Process Overview

8/24/2018 (Permalink)

If you are ever in need of fire, smoke or soot damage services call our SERVPRO of Sumner County office at 615-822-0200.

Here at SERVPRO of Sumner County we strive to provide excellent communication and prompt service to our customers. When we receive notification of damage to a customer’s home we understand that they are most times distressed and unsure of the mitigation process that is about to unfold. Below is a bird’s eye view of the process that we follow for fire damages.

One Hour:

Within one hour from notice of loss; SERVPRO of Sumner County will contact you to arrange for service. During this call our trained office staff will ask important questions regarding your damage, insurance information and any additional contact information that is needed.

Four Hours:

Within four hours of loss notification; SERVPRO of Sumner County trained technicians will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

Detailed Explanation:

A trained, uniformed and equipped SERVPRO of Sumner County professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. All damages are different and our on-site personnel will ensure that you are aware of each aspect of your damage.

Pretesting:

A SERVPRO of Sumner County professional will begin pretesting for restorability, working from the source of the damage outward. Different types of surfaces throughout the structure will need to be cleaned differently based on texture and proximity to the source.

Eight Hours:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate individual, most times your insurance adjuster or property manager.

Cleaning, Restoration & Deodorization:

SERVPRO of Sumner County will work neatly and efficiently to help your regain control of your property when a damaging event has occurred. Our certified teams will use state-of-the-art restoration techniques to ensure that your property is taken care right the first time.

Final Walk-Through:

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.